With a campaign to empower and inspire the healing process, Dignity Health began a system-wide initiative to elevate the healthcare experience by providing a clean, welcoming, and safe environment for patients, families, staff, physicians, and volunteers. The program is comprised of 41 hospital campuses and outpatient centers located throughout Arizona, California, and Nevada.
As program and project manager since July 2014, Vanir works closely with Dignity Health to support its ongoing improvements. Targeted areas undergoing aesthetic upgrades include physician and staff lounges, waiting rooms, nursing units, lobbies, internal stairways, corridors, main entry and emergency department exteriors, campus grounds, and parking.
Design elements to enhance technological features include guest wi-fi, digital signage, a way finding app, interactive TV, and charging stations.
Design elements to enhance the patient and employee experience through humankindness are incorporated in Dignity Health’s 16 touchpoints in each facility. Features include charging stations, “Hello” desk signage, evidence-based artwork, elevator wraps, baby buttons, staxi wheelchairs, and humankindness messaging.
There are five key parts to Dignity Health’s services. The organization wants each person to feel that its facility “Welcomes me as a guest; makes me feel comfortable and comforted; helps me navigate with ease; sees me as a person first; and inspires my spirit to heal.”