With a campaign to empower and inspire the healing process, CommonSpirit Health began a system-wide initiative to elevate the healthcare experience by providing a clean, welcoming and safe environment for patients, families, staff, physicians and volunteers. The program is comprised of 41 hospital campuses and outpatient centers located throughout Arizona, California and Nevada.
As program and project manager from July 2014 to January 2019, Vanir worked closely with CommonSpirit Health to support significant improvements of its facilities. Aesthetic upgrades were made to physician and staff lounges, waiting rooms, nursing units, lobbies, internal stairways, corridors, main entry and emergency department exteriors, campus grounds and parking. New technological features include guest wi-fi, digital signage, a way finding app, interactive TV and charging stations.
Design elements to enhance the patient and employee experience through humankindness were incorporated in CommonSpirit Health’s 16 touchpoints in each facility. Features include charging stations, “Hello” desk signage, evidence-based artwork, elevator wraps, baby buttons, STAXI transport chairs and humankindness messaging.
There are five key parts to CommonSpirit Health’s services. The organization wants each person to feel that its facility “Welcomes me as a guest, makes me feel comfortable and comforted, helps me navigate with ease, sees me as a person first and inspires my spirit to heal.”